Shipping & Returns Policy
Learn about our shipping and returns policies for your jewelry purchases
Shipping Information
India
Shipping Charges
- •Free Shipping: Enjoy free shipping on all orders
- •Cash on Delivery (COD) Available: A flat fee of Rs. 100 will be added to all COD orders
Delivery Method
- •Orders shipped via Standard Shipping will be delivered within 6-7 business days
Please Note
- •Orders will be dispatched within 24-48 hours of placing the order
- •Shipping timelines may vary depending on the destination and weight of your parcel
- •In case of any unforeseen delays, we will keep you informed and provide tracking details
- •For any shipping-related queries, feel free to reach out at +91 9009770175
International
Delivery Method
- •Orders shipped via FedEx Express will be delivered within 7-8 business days
- •Orders shipped via Economy Service will be delivered within 10-15 business days
Shipping Charges
- •International shipping charges are extra and vary by country
- •Please contact our team at +91 9009770175 for any international shipping-related queries
- •Our shipping charges do not include customs duty
Please Note
- •GST, duties, and taxes applicable as per your country's regulations are to be borne by the customer
- •These charges will be billed separately by the courier company at the time of delivery
Refunds & Exchanges
Refunds
The products once purchased are not returnable.
Exchanges
- •We only replace items if they are defective or damaged
- •Please send us an email at Kratim.support@gmail.com or whatsapp at +91 9009770175 within 48 hours of receiving the order
- •Parcel opening video is mandatory for claim for any defective or damaged product
Contact Us
For any further queries, feel free to get in touch with our support team. Happy Shopping!
Kratim.support@gmail.com
+91 9009770175